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Senior Relationship Officer Gold Loan

Date Posted: Nov 04, 2026
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Job Detail

  • location_on
    Location Channarayapatna, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
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    Apply Before: Dec 21, 2026
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Job Description

Group Company: AU Small Finance Bank Limited

Designation: Senior Relationship Officer Gold Loan

Job Brief:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to join our Sales department as a Senior Relationship Officer specializing in Gold Loan products. This role demands a strategic individual with a deep understanding of the financial services sector, particularly in secured lending. The incumbent will be responsible for managing and expanding the gold loan portfolio by building strong client relationships, ensuring compliance with regulatory standards, and driving business growth through effective sales strategies. This position requires a proactive approach to customer engagement, risk assessment, and market analysis to contribute to the bank's objectives of financial inclusion and sustainable growth.
Responsibilities:- 
  • Develop and maintain strong relationships with existing and potential customers to promote gold loan products and services.
  • Conduct thorough credit appraisals and risk assessments to ensure the quality and safety of the gold loan portfolio.
  • Achieve and exceed monthly and quarterly sales targets by implementing effective sales strategies and customer acquisition plans.
  • Coordinate with internal teams including credit, operations, and legal to ensure smooth loan processing and timely disbursal.
  • Monitor market trends and competitor activities to identify new business opportunities and recommend product enhancements.
  • Ensure strict adherence to regulatory guidelines, internal policies, and compliance standards related to gold loan operations.
  • Provide expert guidance and support to junior sales staff, fostering a collaborative and high-performance team environment.
  • Prepare detailed reports on sales performance, customer feedback, and portfolio health for senior management review.
  • Resolve customer grievances promptly and maintain high levels of customer satisfaction and retention.
  • Participate in training programs and workshops to stay updated with the latest industry practices and product knowledge.
Skill:-
  • Gold Loan Product Knowledge
  • Credit Risk Assessment
  • Customer Relationship Management (CRM)
  • Sales Strategy Development
  • Regulatory Compliance
  • Financial Analysis
  • Negotiation and Persuasion
  • Portfolio Management
  • Market Research and Competitor Analysis
  • Team Leadership and Mentoring
Preferred Qualifications:-
  • Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
  • Minimum of 5 years of experience in sales or relationship management within the financial services industry, with a focus on secured lending or gold loans.

About the role

  • Location: CHANNARAYAPATTANA, Channarayapatna, Karnataka, India / Marathahalli Bengaluru, Bengaluru, Karnataka, India
  • Function: Gold Loan
  • Apply by: 24 Mar 2027

Source: AU Small Finance Bank careers — Read the original posting and apply

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Company Overview

AU Small Finance Bank
AU Small Finance Bank · Jaipur, Rajasthan, India
1,180 open roles

AU Small Finance Bank is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page an... Read More

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