Manager

JOB DESCRIPTION

BASIC INFORMATION

Position Title

Manager

Grade

M6L1

Department

Risk Management- Business Continuity Management

Location

Mumbai – Head Office

Business

Position Reporting To

Manager / AVP – Risk Management

Total Headcount (Direct) Supervised

Total Headcount (Direct / Indirect) Supervised

JOB PURPOSE

To support the implementation, maintenance, and continuous improvement of the organization's Business Continuity Management System (BCMS) in line with ISO 22301:2019 and regulatory requirements. The role is responsible for coordinating business continuity activities across Head Office and Regional Offices, ensuring business continuity documentation is current, conducting BCP testing, supporting audits, monitoring BCM-related risks, driving employee awareness initiatives, and strengthening organizational resilience against disruptive events.

KEY RESPONSIBILITIES

Functional Responsibility

1. Business Continuity Management Systems

·       Follow-up and publish the revised BCM Policy

·       Updating BCM Manual based on review findings

·       Coordinating with Regions to complete BIA

·       Critical Vendor Assessment

·       BCP, CRA, ERP and Notification Documentation of HO and Regions

·       Test Plans and Test Reports follow-up with Regions

2. Implementation of BCMS

·       Coordination with Regional Coordinators for BCP of Regions

·       Coordination with Management Services Department for implementation

·       Updating ORMS application with changes and testing them.

·       Visiting Branches / Regions based on BCM incidents

3. ISO 22301:2019

·       Document Checking

·       Coordinating with Regions

·       Follow-up for NCs Closures

·       Support in Internal and External Audits

4. BCP Testing of HO Departments

·       Organizing BCP Testing of Investment, Finance and Actuarial Department

·       Ensuring adequate facilities available at BCP Room

·       Updating BCP Room Guidelines

·       Table Top Exercise

5. Monitoring of Identified Major Risks related to BCMS

·       Preparing MIS on Major Risks identified related to BCMS         

·       Consolidating ORMS reports and assign actionable to regions

·       Follow-up of Actionable on Major Risks

6. Internal Controls

·       Consolidating of BCM Check list and ISO 22301 Internal Audit reports

·       Follow-up with Regions for closure of observations

7. Awareness

·       Preparation of Risk Snippets to circulate to all employees fortnightly

·       Coordinating on Risk Awareness Day Program

·       Administration of Risk Awareness Day activities

·       Collating BCM Star Campaign results for Regions

8. Other Administrative Tasks

·       Logistics arrangements for Training Programs

·       Vendor Bills Settlements

·       Identifying Vendors

·       Notes Preparations for approval

JOB REQUIREMENTS

Qualification & Experience

·       ISO 22301 Certifications;

·       Experience in Business Continuity Management for atleast 2 to 3 years

·       Preferably in BFSIs

·       Experience in Handling Regulatory Requirements of Business Continuity like IRDAI Mandated Investment BCP, CBCI/ MBCI from BCI

Functional / Technical Skills

Business Continuity Management

• Strong understanding of ISO 22301:2019 Business Continuity Management System requirements.

• Hands-on experience in Business Impact Analysis (BIA), Risk Assessment, Business Continuity Plans (BCP), Emergency Response Plans (ERP), Crisis Management and Disaster Recovery concepts.

• Experience in planning, coordinating and evaluating Business Continuity Testing and Tabletop Exercises.

• Knowledge of Critical Vendor Business Continuity Assessments.

Regulatory & Governance

• Understanding of IRDAI guidelines related to Business Continuity Management.

• Experience in policy development, governance documentation and framework implementation.

Audit & Compliance

• Experience in supporting ISO 22301 Internal and External Audits.

• Ability to track audit observations, non-conformities and corrective action closure.

• Experience in internal control monitoring and compliance reporting.

Risk Management

• Ability to identify, monitor and report Business Continuity related risks.

• Experience in preparing dashboards, MIS and management reports.