Associate Lead - Tech Services - Premium Network

Group Company: Tvs Motor 

To provide technical support for new product development and after-sales service operations by improving product serviceability, ensuring defect-free product launches, strengthening dealer technical capabilities and enhancing customer satisfaction.

The role will focus on:

• Improving Vehicle Performance and Service (VPS) and supporting customer complaint (CC) closures.

• Enhancing product serviceability, maintainability, productivity and service intervals through design inputs, DFMEA and design feedback.

• Ensuring defect-free new product launches through special tool development, validation and deployment.

• Providing technical handholding for newly launched products and ensuring dealership manpower training through PTC.

• Delivering effective after-sales field technical support.

• Implementing Failure Tree Analysis (FTA), guided troubleshooting and CAN-based diagnostic solutions.

3. Key Roles and Responsibilities

1. New Product Development – Serviceability Inputs

• Provide serviceability inputs before Design Review 1 (DR1), ensuring improved serviceability and optimized service intervals.

• Review L1 drawings, DFMEA and design concepts for RR310, KOx, KD and Norton platforms.

• Drive design feedback for improved maintainability and ease of service.

• Benchmark products and service processes across premium and high-capacity motorcycle segments.

• Identify best practices in premium ICE vehicle networks and implement suitable improvements.

• Conduct CUFT and AFT activities and ensure closure of identified PQMs before SOP.

• Validate PQMs and QIBs and recommend acceptance or rejection based on technical analysis.

• Drive post-launch failure analysis and PPFR improvement.

• Coordinate diagnostic tool software development and implementation.

• Develop guided troubleshooting logic and algorithms for effective fault diagnosis.

• Support CAN-based diagnostics and troubleshooting of critical technical issues.

• Prepare and verify service parts lists and initial kits in coordination with Parts and R&D teams.

• Support preparation and finalization of service parts catalogues.

• Develop, procure, validate and deploy special tools across the dealer network.

• Develop and validate service manuals, technical communications, training modules and technical charts.

• Coordinate with PTC and R&D for technical training content.

• Develop case studies and incorporate updated technical solutions into training modules.

• Evaluate ECR and EJO through detailed impact analysis.

• Validate engineering changes across RR310, KOx and KD platforms.

• Ensure timely closure of agreed design and serviceability improvements.

• Visit PBZ dealerships to provide on-the-job training (OJT).

• Train dealer technicians and workshop managers on diagnostic tools, guided troubleshooting and technical solutions.

• Provide riding skill training and technical support to field staff.

• Handle critical customer complaints and provide effective technical resolutions.

• Support closure of forum-related technical concerns for U69 and its variants.

• Conduct failure analysis and implement corrective and preventive actions.

• Participate in premium motorcycle riding evaluations and product assessment activities.

• Conduct Pre-Delivery Inspection (PDI) activities at the plant.

• Drive IT projects and process improvements to enhance technical service productivity.

• Support improvement in Mean Time to Repair (MTTR), cost of ownership and maintainability targets.

4. Key Performance Indicators (KPIs) / KRAs

5. Authority

The position is authorized to access and work with the following systems, as per organizational access permissions:

• SAP

• Technical Service Forum

6. Functional Competencies

7. Behavioural Competencies

8. Preferred Candidate Profile

• BE/B.Tech graduate in Mechanical, Automobile, Electronics or Mechatronics Engineering.

• 3-6 years of hands-on Field Service experience, with additional experience in Head Office technical/service functions.

• Experience in the two-wheeler, four-wheeler, commercial vehicle or electric vehicle industry.

• Basic working knowledge of CATIA and Creo.

• Understanding of vehicle electrical and electronic systems.

• Exposure to diagnostic tools, troubleshooting and after-sales technical support.

• Strong analytical, communication and coordination skills.

• Willingness to travel to dealerships and provide technical support and training.

About the role

• Location: Karnataka, Bangalore, Karnataka, India
• Apply by: 30 Dec 2026