Business & Processes:
· Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements.
· Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
· Implementation of AL process changes and improvements across dealerships.
· New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
· Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
· Product Performance reports – Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
· Product campaigns – Drive the dealerships in completion of product campaigs for the vehicles involved.
· Warranty and process audits at dealerships to ensure process adherence.
People Excellence:
· Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.
· Work on improving the skill capabilities at dealership level – productives and front office staffs.
· Implement and enforce safety protocols and compliance standards within the service team to ensure a secure working environment.
Market Intelligence:
· Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive.
· Share information on competitive products and initiatives.
Source: Ashok Leyland careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Make a free profile in a minute — no CV needed — and we score every job against it.
Make my profileAshok Leyland is an employer in the Automotive/Auto Ancillaries sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj... Read More
From the employer's own careers site. Kaam Ki Khoj reads this job from ashokleyland.darwinbox.in. You apply there, on the employer's own website.
Applying is free. A genuine employer never asks you to pay: no registration fee, deposit, training fee or kit charge, and never your OTP or bank PIN. If anyone asks for money for this job, it is a scam.
How to spot a fake job · Check an offer free
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
