· Account Management: Own and manage key accounts in the assigned zone, ensuring business retention and expansion. Foster long term strategic relationship with key customers.
· Revenue Growth: Achieve zonal revenue targets by increasing penetration of service contracts and spare parts sales
· Share of wallet increase: Achieve share of wallet targets for assigned key accounts
· Customer Engagement: Conduct regular review meetings with customers to understand pain points and offer solutions.
· Complaint Resolution: Review customer complaint reports and resolution time on periodic basis - provide support to Field teams as and when required. Review service related issues of key accounts to ensure high customer satisfaction
· Operational Coordination: Work closely with service workshops and dealers to ensure service quality and issue resolution.
· Data & Reporting: Track fleet uptime, service contract adherence, and account profitability using defined analytics tools
· Contract Negotiation: Drive zonal-level commercial negotiations for service agreements and fleet maintenance contracts.
· Cross-Functional Alignment: Coordinate with the National KAM Head, and After Market teams to ensure efficient execution.
· Issue Resolution: Address customer escalations related to service delays, warranty claims, and parts availability.
New Business Development: Identify and onboard new fleet operators and institutional customers
Source: Ashok Leyland careers — Read the original posting and apply
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Make my profileAshok Leyland is an employer in the Automotive/Auto Ancillaries sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj... Read More
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