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Country Manager Service - EV (IB)

Date Posted: Oct 30, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 17, 2026

Job Description

Role: Country Service Manager - EV IB

Department: IB

Location: Bangalore

Grade: C

Position description: Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers. Establish TVSM standards and values for entire service network

Primary Responsibilities:

  • • Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
  • • Review the customer complaints and put effective preventive actions
  • • Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
  • Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
  • • Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
  • • Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
  • Develop programs/actions to improve service inflow and parts sales of distributors/dealers
  • • Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
  • Conduct PGM training and engagement Programs

Educational qualifications preferred

  • Field specialization: Mechanical Engineering, Automobile

  • Degree: Bachelor of Engineering - BE/MBA

About the role

  • Location: Karnataka, Bangalore, Karnataka, India
  • Experience: 8 - 10 Years
  • Function: Diversity
  • Apply by: 13 Nov 2026

Source: TVS Motor Company careers — Read the original posting and apply

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Company Overview

TVS Motor Company
TVS Motor Company · Hosur, Tamil Nadu, India
107 open roles

TVS Motor Company is an employer in the Automotive/Auto Ancillaries sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki K... Read More

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