1. Handle customer life cycle for enterprise business customers
2. Track retention of customers for allocated set of accounts
3. Direct or handle day-to-day customer management operations
4. Track churn rate for allocated set of accounts
5. Interface with customers and track any changes in customer needs
6. Manage entire gamut of enterprise products and services
7. Maintain compliance for all corporate accounts through user and site
verification
8. Follow up for closure of outstanding bills for all enterprise
business products
9. Provide timely resolution of customer issues and complaints within
defined turnaround time
MBA / PGDM
6 - 10 years
1. Knowledge of customer business
2. Negotiation skills
3. Communication skills
4. Presentation skills
5. Query handling skills
6. Attention to detail
7. Stakeholder management
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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