Technical & Process Skills\r\n\r\nStrong expertise in ITIL Incident, Problem, and Change Management\r\nExperience with enterprise ITSM tools such as:\r\n\r\nServiceNow (preferred)\r\nBMC Remedy, Jira Service Management, etc.\r\n\r\n\r\nGood understanding of:\r\n\r\nInfrastructure (Server, Network, Storage)\r\nApplications & Middleware\r\nCloud platforms (Azure/AWS – preferred)\r\n\r\n\r\nAbility to quickly understand complex production environments.\r\n\r\nLeadership & Soft Skills\r\n\r\nExceptional crisis management and decision‑making skills\r\nStrong verbal and written executive communication\r\nAbility to remain calm and assertive under pressure\r\nExcellent stakeholder and conflict management skills\r\nHigh sense of ownership and accountability
Bachelor’s degree in IT, Engineering, or related field\r\nITIL v3 / ITIL 4 certification – Mandatory or Highly Preferred\r\nAdditional certifications (good to have):\r\n\r\nPMP / Prince2
Source: HCLTech careers — Read the original posting and apply
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Make my profileHCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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