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Role |
Manager – Quality
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Job Level/ Designation |
M1 |
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Function / Department |
Technology/Quality |
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Location |
Vapi
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Job Purpose |
This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.
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Key Result Areas/Accountabilities |
· Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience. · Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution · Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds · Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution · Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs · Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc. · Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team · Building strong relationships with cross verticals
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Core Competencies, Knowledge, Experience |
· In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) · Excellent domain knowledge and on- field optimization experience · Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints · People management capability, very good cross functional co-ordination. · Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented
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Education Knowledge Skills/Ability |
B-Tech Electronics and Telecommunications with 8+ years of experience
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Source: Vodafone Idea careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Vodafone Idea is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wi... Read More
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