Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs<br/><br/>Key job responsibilities<br/>- Conduct investigations<br/>- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends<br/>- Consistently achieve daily/weekly/monthly targets and quality standards for investigations<br/>- Knowledge to systematically escalate problems or variance in the information<br/>- Experience to follow through on the resolutions to ensure they are delivered<br/>- Participate in ad-hoc projects and assignments as necessary<br/><br/>A day in the life<br/>- Meet productivity, quality and other hygiene metrics/ goals<br/>- Share inputs for SOP enhancements
- Any Graduation degree
- Bachelors degree<br/><br/>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Source: Amazon careers — Read the original posting and apply
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