International Voice_T_Pune
Position Information
Department Name: Customer Care
Assignment Category: BPO1 & BPO2
Job Type: Regular, Full-Time
Education: HSC Pass
Experience: Minimum 1 year in International Voice process.
Job Description Summary
Roles and responsibilities:
Manage Inbound Customer Service calls.
Focus on Upselling add on products and services to the customers.
Identify and assess customer needs to achieve exceptional customer service and customer satisfaction.
Build sustainable relationships and st with customers through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods / tools / processes.
Meet personal / customer service team sales and other related performance targets and call quality.
Handle customer queries and concerns, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
Real time capturing detailed records of customer interactions in system.
Follow communication procedures, guidelines, processes, and policies.
Take the extra mile to engage customers to build positive customer relations leading in revenue generation.
JOB DESCRIPTION
Key Skill Requirement:
Proven customer support experience or experience as a client service representative, minimum 12 months
Track record of achieving set performance metrics
Strong call-handling skills with active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of queries / complaints / escalations.
Excellent communication and Positive attitude
Customer service is driven, detail-oriented, team player.
Good command on the English Language
Ability to multi-task, prioritize, and manage time effectively.
Required to work in varied schedules and/or mandatory overtime to meet department needs, especially
during high call volume hours.
Adaptable to perform other duties as assigned.
Willingness and ability to immediately adapt to changes in policies / procedures / perform other duties as
assigned.
Minimum High school degree (HSC Pass)
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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