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Customer Service Officer

Date Posted: Nov 13, 2026
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Job Detail

  • location_on
    Location Barmer, Rajasthan, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 28, 2026
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Job Description

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and detail-oriented professional to join our Operations and Services team. This role involves managing customer interactions with a focus on delivering exceptional service, resolving inquiries efficiently, and supporting the bank's commitment to financial inclusion and customer satisfaction. The ideal candidate will have a strong understanding of banking products, excellent communication skills, and the ability to handle complex customer issues while adhering to regulatory and compliance standards within the financial services industry.
Responsibilities:- 
  • Serve as the primary point of contact for customers, addressing inquiries related to banking products, account services, and transactions with accuracy and professionalism.
  • Resolve customer complaints and issues promptly by coordinating with relevant departments to ensure timely and effective solutions.
  • Assist customers in understanding and utilizing various banking services, including deposits, withdrawals, loan applications, and digital banking platforms.
  • Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements to ensure compliance in all customer interactions.
  • Process customer requests such as account updates, service modifications, and documentation verification in accordance with bank guidelines.
  • Collaborate with the operations team to streamline service delivery processes and enhance overall customer experience.
  • Identify opportunities to promote additional banking products and services that meet customer needs while adhering to ethical sales practices.
  • Document and report customer feedback and service issues to management for continuous improvement initiatives.
  • Support the implementation of new banking technologies and services by educating customers and assisting with onboarding.
  • Ensure confidentiality and security of customer information in compliance with data protection regulations.
Skill:-
  • Customer Relationship Management (CRM)
  • Banking Operations Knowledge
  • Regulatory Compliance
  • Conflict Resolution
  • Effective Communication
  • Problem Solving
  • Digital Banking Platforms
  • Data Privacy and Security
  • Multitasking and Time Management
  • Sales and Cross-Selling Techniques
Preferred Qualifications:-
  • Bachelor’s degree in Finance, Business Administration, or a related field from a recognized university.
  • Minimum of 2-3 years of experience in customer service within the financial services or banking sector, demonstrating a strong track record of customer satisfaction and operational efficiency.

About the role

  • Location: Shastri Nagar Barmer, Barmer, Rajasthan, India
  • Function: BU/Product Supported
  • Apply by: 30 Nov 2026

Source: AU Small Finance Bank careers — Read the original posting and apply

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Company Overview

AU Small Finance Bank
AU Small Finance Bank · Jaipur, Rajasthan, India
1,035 open roles

AU Small Finance Bank is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page an... Read More

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