International Customer Service_Airlines_Gurgaon:-
Experience Required
1 to 3 years of relevant experience
Mandatory airline industry experience
Freshers are not eligible
Experience in customer service, customer support, or escalation management environments preferred
Work Location
100% Work from Office
Client Location: Gurugram
Shift Timings
5-day work week
Rotational shifts between Monday and Sunday, including weekend working on a rotational basis
Key Responsibilities
Manage and resolve customer complaints, escalations, and service-related issues received through email and other communication channels.
Understand customer concerns and coordinate with multiple internal teams to drive timely resolution.
Investigate cases, track progress, and ensure closure within defined timelines.
Work across multiple applications and systems to facilitate efficient issue resolution.
Contact customers via phone whenever additional information or clarification is required.
Maintain high standards of customer experience and professional communication.
Mandatory Skills
Excellent written and verbal communication skills
Strong ability to comprehend, analyze, and respond to customer emails effectively
Mandatory experience in the airline industry
Strong customer service and escalation handling experience
Ability to manage multiple priorities and stakeholders simultaneously
Strong problem-solving and interpersonal skills
Preferred Skills
Hands-on experience with airline reservation, ticketing, or customer service platforms such as Amadeus or similar airline tools.
Experience handling executive-level customer escalations.
Additional Information
No transport facility or travel reimbursement will be provided.
Candidates will be responsible for their own commute to the office.
Selected candidates will work closely with client and partner supervisory teams to ensure seamless resolution of customer issues.
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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