BRM Quality Auditor, BRM

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor will:

Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned

Key job responsibilities
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor will:

Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned

Basic qualifications

- 6+ months of SDS Resolution Specialist experience

Preferred qualifications

- Experience communicating with a wide range of stakeholders, including peers and leadership

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