1. Establish and maintain the upkeep of service centers
2. Liaison with store manager and sales team for service operations
3. Ensure customer satisfaction to avoid escalation of issues
4. Motivate and manage team of service center and care center personnel
5. Responsible and accountable for service deliverables
6. Mentor and counsel engineers whenever necessary
7. Control the flow of incoming calls for on-site support of services
8. Manage costs/expenses of service and care center within given
guidelines
9. Ensure their is adequate amount of manpower to cater to all customer
calls
10. Providing necessary skills/training to the team members based on
needs and gaps
11. Ascertain care center personnel are working in sync to support walk
in customers
12. Encourage the team to enhance their performance levels by
identifying gaps and needs
Diploma /B.E/ B.Tech (Preferred)
6 - 10 years in After Sales Service
1. Familiarity with the territory
2. Knowledge of device repair operations
3. Knowledge of product and market
4. Team management skills
5. Problem Solving skills
6. Customer focus
7. Understanding of business training requirements
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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