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Sr Consultant

Date Posted: Oct 22, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
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    Apply Before: Dec 06, 2026
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Job Description

Job Summary

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION
  • Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
  • Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
  • Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
  • Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
  • Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
  • Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
  • Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
  • Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
  • Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
  • Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
  • Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS
  • Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
  • Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
  • Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
  • Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
  • Experience with incident, service request, problem, change, release, and knowledge management processes.
  • Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
  • Experience with ServiceNow or another enterprise ITSM platform.
  • Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have
  • Experience supporting OnSpring implementations, migrations, or transitions to operations.
  • Experience working with OnSpring Product Support and managing vendor escalations.
  • Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
  • Experience in Agile and ITIL-aligned application support environments.
  • OnSpring certification and ITIL Foundation certification.
  • Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.

 

Key Responsibilities

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION
  • Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
  • Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
  • Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
  • Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
  • Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
  • Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
  • Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
  • Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
  • Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
  • Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
  • Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS
  • Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
  • Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
  • Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
  • Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
  • Experience with incident, service request, problem, change, release, and knowledge management processes.
  • Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
  • Experience with ServiceNow or another enterprise ITSM platform.
  • Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have
  • Experience supporting OnSpring implementations, migrations, or transitions to operations.
  • Experience working with OnSpring Product Support and managing vendor escalations.
  • Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
  • Experience in Agile and ITIL-aligned application support environments.
  • OnSpring certification and ITIL Foundation certification.
  • Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.

 

Skill Requirements

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION
  • Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
  • Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
  • Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
  • Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
  • Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
  • Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
  • Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
  • Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
  • Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
  • Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
  • Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS
  • Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
  • Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
  • Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
  • Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
  • Experience with incident, service request, problem, change, release, and knowledge management processes.
  • Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
  • Experience with ServiceNow or another enterprise ITSM platform.
  • Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have
  • Experience supporting OnSpring implementations, migrations, or transitions to operations.
  • Experience working with OnSpring Product Support and managing vendor escalations.
  • Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
  • Experience in Agile and ITIL-aligned application support environments.
  • OnSpring certification and ITIL Foundation certification.
  • Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.

 

Other Requirements

Details : JD for OnSpring Consultant

POSITION

Technical Consultant - OnSpring Governance, Risk and Compliance (GRC) Platform

EXPERIENCE

8+ Years overall experience, including 5+ years of hands-on OnSpring experience 

KEY RESPONSIBILITIES & JOB DESCRIPTION
  • Provide advanced troubleshooting for complex OnSpring configuration, workflow, notification, reporting, dashboard, assessment, data, access, and integration issues.
  • Administer, configure, maintain, and support OnSpring applications and deployed GRC solutions.
  • Perform incident investigation, problem analysis, root cause analysis, and corrective-action tracking for recurring or high-impact issues.
  • Coordinate technical escalations with OnSpring Product Support, internal stakeholders, and third-party providers.
  • Support approved configuration changes, impact assessments, release validation, deployment verification, and post-release issue resolution.
  • Support approved data corrections, imports, exports, and investigation of data quality or integrity issues.
  • Provide technical guidance, troubleshooting support, and knowledge transfer to application support and business teams.
  • Maintain runbooks, known-error records, support procedures, and technical knowledge articles.
  • Participate in application transition, knowledge transfer, go-live, and stabilization activities, as applicable.
  • Contribute to operational reporting, service reviews, and technical discussions with relevant stakeholders.
  • Ensure activities comply with applicable security, change, access, and operational procedures.

SKILLS
  • Strong hands-on experience in OnSpring platform configuration, administration, implementation, and production support.
  • Experience with OnSpring applications, forms, fields, workflows, assessments, notifications, reports, dashboards, lookups, roles, and permissions.
  • Strong analytical and troubleshooting skills for complex SaaS application and configuration issues.
  • Knowledge of GRC processes such as Risk, Compliance, Audit, Policy, Third-Party Risk, Issues, and Business Continuity.
  • Experience with incident, service request, problem, change, release, and knowledge management processes.
  • Understanding of REST APIs, integrations, data exchange, SSO, automated provisioning, and access-control concepts.
  • Experience with ServiceNow or another enterprise ITSM platform.
  • Strong communication, documentation, stakeholder-management, and team-mentoring skills.

Good to have
  • Experience supporting OnSpring implementations, migrations, or transitions to operations.
  • Experience working with OnSpring Product Support and managing vendor escalations.
  • Knowledge of SQL, data analysis, integration troubleshooting, and enterprise reporting concepts.
  • Experience in Agile and ITIL-aligned application support environments.
  • OnSpring certification and ITIL Foundation certification.
  • Worked on migration from other tools to OnSpring

PLATFORM /TOOL EXPERTISE

OnSpring

ServiceNow

Jira or Azure DevOps

Microsoft Visio

Microsoft Excel and PowerPoint

QUALIFICATIONS

B.E./B.Tech, MCA, or equivalent degree.

OnSpring certification preferred.

 

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,019 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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