Must have two (2) years\' experience in the computer field 2. Must have a working knowledge of WBG\'s standard business applications as described in section 2.1.2. 3. Ability to learn the WBG business and technical environment with the goal of increasing first-call resolution rates
4. Work effectively as a team member 5. Proficient typing skills (minimum of 40 WPM) 6. Have an excellent customer service approach to dealing with people at all levels within the WBG
7. Have the exceptional ability to diffuse volatile situations when distressed or irate customers call for support. 8. Analyze and breakdown an incident, using previous experience to reach the root cause. 9. Use initiative to find ways of solving incidents and building knowledge.
10. Listen to a caller explain an incident and determine the probable cause; take the caller through a step-by-step problem determination procedure via the telephone 11. ITSM / ITIL Foundations within 90 days of assignment to the World Bank. 12. Problem Solving: 12. 1. Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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