Job Title: Windows Administrator - Desktop Support
Experience: 2+ Years
Location: Bangalore / Any Location
Employment Type: Full-Time
Job Summary
We are seeking a skilled and proactive Windows Administrator with strong Desktop Support and Troubleshooting expertise to join our IT team. The ideal candidate should have a minimum of 2 years of hands-on experience in managing Windows operating systems, end-user support, hardware and software troubleshooting, Active Directory administration, and IT infrastructure support. The candidate will be responsible for ensuring smooth operation of desktop systems, providing technical assistance to users, and maintaining Windows-based environments.
Key Responsibilities
Windows Administration
Install, configure, and maintain Windows 10/11 operating systems.
Manage user accounts, groups, and permissions through Active Directory.
Perform regular system updates, patch management, and security compliance checks.
Monitor system performance and resolve operating system-related issues.
Maintain domain-joined systems and troubleshoot Group Policy issues.
Desktop Support
Provide L1/L2 technical support for desktops, laptops, printers, and peripheral devices.
Troubleshoot hardware, software, network, VPN, and application-related issues.
Diagnose and resolve incidents through ticketing tools within defined SLAs.
Install, configure, and support business applications and productivity tools.
Support user onboarding, offboarding, and workstation setup activities.
Troubleshooting & Incident Management
Investigate and resolve Windows operating system errors and performance issues.
Troubleshoot Office 365, Outlook, Teams, OneDrive, and other Microsoft applications.
Perform root cause analysis for recurring technical issues.
Escalate unresolved issues to appropriate teams and track resolution.
Asset & Documentation Management
Maintain inventory of IT assets and software licenses.
Document troubleshooting steps, standard operating procedures, and knowledge base articles.
Ensure compliance with company IT policies and security standards.
Required Skills
Technical Skills
Strong knowledge of Windows 10/11 administration.
Experience with Active Directory, Group Policy, DNS, DHCP, and Windows Server basics.
Good understanding of Microsoft 365 administration and support.
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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