A Trans Ops Representative at TOC facilitates flow of information between different<br/>stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts<br/>customer experience and business continuity. Trans Ops Specialist at TOC works across two<br/>verticals – Inbound and Outbound operations.<br/>Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is<br/>picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on<br/>Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.<br/>Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck<br/>leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on<br/>Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC<br/>and reaching customer premises.<br/>A Trans Ops Representative provides timely resolution to the issue in hand by researching and<br/>querying internal tools and by taking real-time decisions. An ideal candidate should be able to<br/>understand the requirements/be able to analyze data and notice trends and be able to drive<br/>Customer Experience without compromising on time. The candidate should have the basic<br/>understanding of Logistics and should be able to communicate clearly in the written and oral<br/>form. Trans Ops Specialist should be able to ideate process improvements and should have the<br/>zeal to drive them to conclusion.<br/><br/>Key job responsibilities<br/>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers<br/>(Retail, Finance, Software Support, Fulfillment Centers)<br/>· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data<br/>management systems) and to perform ad hoc reporting and analysis as needed is a plus.<br/>· Develop and/or understand performance metrics to assist with driving business results.<br/>· Ability to scope out business and functional requirements for the Amazon technology teams<br/>who create and enhance the software systems and tools are used by TOC.<br/>· Must be able to quickly understand the business impact of the trends and make decisions that<br/>make sense based on available data.<br/>· Must be able to systematically escalate problems or variance in the information and data to the<br/>relevant owners and teams and follow through on the resolutions to ensure they are delivered.<br/>· Work within various time constraints to meet critical business needs, while measuring and<br/>identifying activities performed.<br/>· Excellent communication, both verbal and written as one may be required to create a narrative<br/>outlining weekly findings and the variances to goals, and present these finding in a review<br/>forum.<br/>Providing real-time customer experience by working in 24*7 operating environment.

Basic qualifications

- • Bachelor's degree or equivalent work experience.<br/>- • Excellent verbal and written communication skills in English; comfortable speaking directly with North America based business customers.<br/>- • Strong attention to detail with the ability to research and validate data accurately.<br/>- • Working knowledge of Excel and basic data analysis tools.<br/>- • Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.<br/>- • Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Preferred qualifications

- • Familiarity with Geo Studio, SIM, or similar Amazon internal tools.<br/>- • Experience working directly with external or business customers over phone or email.<br/>- • Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.<br/><br/>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.