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Track Manager (Support & Operations)

Date Posted: Oct 19, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

Job Summary : Technical Operations Factory Retrieval Systems (Rabus) Engineer

 

Key Responsibilities

Job Responsibilities : Project & Rollout Leadership Lead rollouts affecting retrieval-system endpoints (e.g., a new OS or platform version) and business-driven changes (e.g., a new assembly line) for factory solutions and production-critical retrieval devices. Own coordination with the proprietary Rabus platform vendor on OS-level issues and upgrade planning. Local Adaptation Governance Own governance of local-adaptation bundles (base retrieval-system software plus local/factory-specific applications), including approval of testing and distribution scope in coordination with local IT-responsible/Adaption Owner stakeholders. Approve individual local solutions developed within the retrieval-system environment jointly with ITx and business partners. Escalation & Risk Management Act as senior escalation point for retrieval-system incidents tied to production risk, driving rapid resolution to minimize line-down exposure. Conduct root-cause analysis for recurring or high-impact retrieval-system incidents and drive permanent fixes. SLA & Continuous Improvement Own SLA performance for the retrieval-systems endpoint base, contributing to the wider Technical Operations Factory SLA framework (Betriebszeit, Servicezeit tiers). Identify and drive standardization opportunities across the retrieval-system fleet. Mentoring Mentor L2 Retrieval Systems Engineers on patch/driver/firmware distribution, local-adaptation practices, and incident handling.

 

Skill Requirements

Skill Requirement : Factory Retrieval Systems Proprietary industrial retrieval/call-button system administration and governance (Rabus or equivalent) OS-level troubleshooting on proprietary/embedded platforms Local-adaptation bundle governance Leadership & Governance Factory rollout / project leadership Production-risk incident escalation and RCA OEM/platform vendor coordination Factory IT Operations Remote and local patch/driver/firmware/BIOS distribution governance (BluePC-adjacent) ITIL incident, problem, and change management ownership

 

Other Requirements

Other Requirement : Preferred Skills Manufacturing / factory-floor IT operations leadership experience OT (Operational Technology) environment awareness Line-down / production-risk incident command experience German Language (B2) — preferred for local factory-stakeholder coordination, confirm with account team Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, Industrial Engineering, or equivalent. Preferred Certifications Preferred ITIL Intermediate / Expert Project/Change Management certification (PRINCE2, PMP, or equivalent)

 

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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