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Track Manager (Support & Operations)

Date Posted: Oct 21, 2026

Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

Network – SD-WAN Router Management L3 Experience: 9–12 years Location: Hyderabad/Bengaluru Support model: 24x7 rotational support

Key Responsibilities

Key responsibilities Lead Sev-1/Sev-2 restoration for multi-region SD-WAN, routing, overlay/control-plane, carrier, cloud and application-path failures. Own design and optimisation of underlay/overlay, routing policy, high availability, path selection, segmentation, QoS, internet/MPLS strategy and cloud connectivity. Review and approve HLD/LLD, templates, policy changes, migration plans, BOMs, capacity models, DR/failover tests and rollback strategies. Lead SD-WAN integration with Azure, ExpressRoute/VPN, hub-and-spoke networks, firewalls/SASE, DNS/IPAM and Azure Local environments. Provide technical leadership for Amsterdam/Slough migration, colocation changes and workload cutovers, including route, firewall, DNS, application-port and user-path validation. Establish NRE/SRE controls for availability, latency, loss, jitter, error budgets, failure-domain testing, capacity forecasting and ISP performance management. Define safe automation policy envelopes for failover validation, dynamic traffic steering, drift remediation, carrier workflow initiation and closed-loop recovery. Design end-to-end observability using SD-WAN platforms, SolarWinds, Datadog and ServiceNow ITOM; enable cross-domain correlation with applications, cloud and user experience. Conduct architectural RCA, vendor/OEM escalation, lifecycle planning, technical-debt reduction and service improvement governance. Lead API/IaC automation using Python, Ansible, Terraform and Git controls; mentor L1/L2 and develop reusable engineering standards.

Skill Requirements

Technical skills: Expert BGP/OSPF, VPN, VRF, QoS, application routing, SD-WAN policy and controller architecture; Aruba EdgeConnect/Silver Peak, Cisco SD-WAN/Meraki or equivalent; Azure networking; SASE/security integration; observability; automation and infrastructure-as-code. Preferred certifications: Cisco CCIE Enterprise Infrastructure or CCNP Enterprise; advanced vendor SD-WAN certification; Microsoft Azure Network Engineer Associate; network automation credential; ITIL Foundation or Managing Professional. Key deliverables and measures: Service availability/SLOs, major-incident performance, design quality, failover assurance, carrier optimisation, automation safety, capacity readiness and incident/toil reduction. Behavioural expectations: Strategic and hands-on technical leadership, decisive incident command, stakeholder influence, risk management and strong architecture documentation.

Other Requirements

Network – SD-WAN Router Management L3 \\\\r\\\\n\\\\r\\\\nExperience: 9–12 years \\\\r\\\\n\\\\r\\\\nLocation: Hyderabad/Bengaluru \\\\r\\\\n\\\\r\\\\nSupport model: 24x7 rotational support \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nKey responsibilities \\\\r\\\\n\\\\r\\\\nLead Sev-1/Sev-2 restoration for multi-region SD-WAN, routing, overlay/control-plane, carrier, cloud and application-path failures. \\\\r\\\\n\\\\r\\\\nOwn design and optimisation of underlay/overlay, routing policy, high availability, path selection, segmentation, QoS, internet/MPLS strategy and cloud connectivity. \\\\r\\\\n\\\\r\\\\nReview and approve HLD/LLD, templates, policy changes, migration plans, BOMs, capacity models, DR/failover tests and rollback strategies. \\\\r\\\\n\\\\r\\\\nLead SD-WAN integration with Azure, ExpressRoute/VPN, hub-and-spoke networks, firewalls/SASE, DNS/IPAM and Azure Local environments. \\\\r\\\\n\\\\r\\\\nProvide technical leadership for Amsterdam/Slough migration, colocation changes and workload cutovers, including route, firewall, DNS, application-port and user-path validation. \\\\r\\\\n\\\\r\\\\nEstablish NRE/SRE controls for availability, latency, loss, jitter, error budgets, failure-domain testing, capacity forecasting and ISP performance management. \\\\r\\\\n\\\\r\\\\nDefine safe automation policy envelopes for failover validation, dynamic traffic steering, drift remediation, carrier workflow initiation and closed-loop recovery. \\\\r\\\\n\\\\r\\\\nDesign end-to-end observability using SD-WAN platforms, SolarWinds, Datadog and ServiceNow ITOM; enable cross-domain correlation with applications, cloud and user experience. \\\\r\\\\n\\\\r\\\\nConduct architectural RCA, vendor/OEM escalation, lifecycle planning, technical-debt reduction and service improvement governance. \\\\r\\\\n\\\\r\\\\nLead API/IaC automation using Python, Ansible, Terraform and Git controls; mentor L1/L2 and develop reusable engineering standards. \\\\r\\\\n\\\\r\\\\nTechnical skills: Expert BGP/OSPF, VPN, VRF, QoS, application routing, SD-WAN policy and controller architecture; Aruba EdgeConnect/Silver Peak, Cisco SD-WAN/Meraki or equivalent; Azure networking; SASE/security integration; observability; automation and infrastructure-as-code. \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nPreferred certifications: Cisco CCIE Enterprise Infrastructure or CCNP Enterprise; advanced vendor SD-WAN certification; Microsoft Azure Network Engineer Associate; network automation credential; ITIL Foundation or Managing Professional. \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nKey deliverables and measures: Service availability/SLOs, major-incident performance, design quality, failover assurance, carrier optimisation, automation safety, capacity readiness and incident/toil reduction. \\\\r\\\\n\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nBehavioural expectations: Strategic and hands-on technical leadership, decisive incident command, stakeholder influence, risk management and strong architecture documentation.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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