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Track Manager (Support & Operations)

Date Posted: Oct 11, 2026
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Job Detail

  • location_on
    Location Greater Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

Support Coverage (24x7)

  • Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity.
  • Participate in shift rotations, on-call support, major incident management, and disaster recovery activities.
  • Support critical production incidents and provide timely resolution within agreed SLA commitments.
  • Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.

Key Responsibilities

Technologies & Technical Skills-

Middleware Platforms:

  • Kafka / MuleSoft
  • AWS SNS/SQS
  • BizTalk
  • Kong API Gateway
  •  IBM Big Fix
  • IBM WebSphere MQ / MQ Series
  • Deployment, configuration, patching, upgrades, and migrations.

Operating Systems

  • Linux (RHEL, CentOS, Oracle Linux)
  • Unix (Solaris, AIX)

Monitoring & ITSM Tools

  • Splunk
  • BMC Remedy
  • ServiceNow
  • Enterprise Monitoring Tools

Database Knowledge (Preferred)

  • Oracle Database
  • Basic SQL and database connectivity troubleshooting

Skill Requirements

Automation Skills

  • Hands-on experience in Shell Scripting, Ansible/ Terraform for infrastructure provisioning, configuration management, and automation.
  • Strong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks.
  • Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
  • Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality.

 

 Core Responsibilities

  • Install, configure, administer, upgrade, patch, and troubleshoot and other middleware platforms.
  • Manage middleware environments across Development, Test, UAT, and Production landscapes.
  • Perform middleware capacity management, performance tuning, and health checks.
  • Support application deployment, release activities, and environment migrations.
  • Analyze and resolve middleware incidents, service requests, and problem tickets.
  • Perform root cause analysis and implement preventive measures to improve platform stability.
  • Design and implement middleware architecture, high-availability, and disaster recovery solutions.
  • Develop as-is and to-be architecture assessments and deployment models for application and middleware environments.
  • Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.

 

 

Other Requirements

Preferred Qualifications -  

  • Bachelor's degree in engineering, Computer Science, Management Information Systems, or related field. 
  • At least Six (6+) years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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