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Track Manager - ServiceNow, IT Service Management

Date Posted: Sep 30, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Job Summary

This role leads the functional consulting and operations management for ServiceNow ITSM solutions in large-scale, complex environments. The individual drives process optimization, ensures alignment with client service expectations, and fosters innovation within the team. They empower teams through expert guidance, ensuring the effective delivery and continuous improvement of ITSM processes to meet organizational and client objectives.

Key Responsibilities

1. Lead ServiceNow ITSM process optimization by analyzing workflows and implementing best practices to enhance operational efficiency and reporting.
2. Oversee ServiceNow platform configuration and customization, ensuring solutions align with complex client requirements and organizational standards.
3. Provide expert functional consulting on ServiceNow modules such as Incident, Problem, Change, and Request Management, driving process improvements and automation.
4. Mentor and guide project teams in ServiceNow ITSM adoption, fostering skill development and promoting knowledge sharing within the team.
5. Collaborate with clients to translate business needs into ServiceNow ITSM solutions, ensuring delivery meets or exceeds service level agreements (SLAs).
6. Identify and introduce innovative ServiceNow functionalities and integrations to advance ITSM capabilities and support digital transformation initiatives.
7. Ensure compliance with governance, risk, and compliance frameworks by leveraging ServiceNow GRC modules where applicable.
8. Drive continuous service improvement by leveraging ServiceNow analytics and reporting tools to measure performance and recommend enhancements.

Skill Requirements

1. Advanced Knowledge Of Servicenow Platform Configuration, Workflow Automation, And Integration Capabilities.
2. Excellent Ability To Translate Complex Business Requirements Into Servicenow Solutions.
3. Strong Mentoring Skills To Empower And Upskill Project Teams In Servicenow Itsm Best Practices.
4. Excellent Communication And Client Engagement Skills, With A Focus On Delivering Measurable Business Outcomes.
5. InDepth Understanding Of Itil Processes And Their Implementation Within The Servicenow Environment.
6. Advanced Proficiency In Servicenow Reporting And Analytics Tools.

Other Requirements

1. ServiceNow Certified Implementation Specialist � ITSM (recommended)
2. ITIL 4 Foundation Certification (optional but valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
162 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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