Find your next job. Start today.

Direct from employer

Track Manager - Monitoring Tools, Event Monitoring

Date Posted: Oct 21, 2026
Apply on company website

Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Summary

This role oversees the strategic management of integrated command center operations, ensuring seamless event monitoring, rapid incident response, and continuous process enhancement. The position drives operational excellence by optimizing monitoring tools, aligning service delivery with client SLAs, and mentoring technical teams to achieve high performance in complex, large-scale environments.

Key Responsibilities

1. Lead integrated event monitoring using enterprise tools such as IBM Netcool, Splunk, and SolarWinds, ensuring proactive identification and resolution of critical incidents across client environments.
2. Optimize batch job monitoring processes with tools like Control-M and Autosys, implementing advanced scheduling and alerting strategies to minimize downtime and SLA breaches.
3. Drive continuous improvement initiatives in monitoring workflows and escalation procedures, leveraging ITIL frameworks and automation platforms to enhance operational efficiency.
4. Guide and mentor the monitoring team in best practices for event correlation, incident triage, and root cause analysis using platforms such as ServiceNow and BMC Remedy.
5. Collaborate with stakeholders to align monitoring solutions with evolving client requirements, delivering tailored dashboards and reporting via tools like Grafana and Kibana.
6. Innovate monitoring processes by evaluating and integrating emerging technologies, ensuring the command center remains at the forefront of operational excellence.
7. Ensure compliance with security and governance standards in all monitoring and event management activities, utilizing SIEM solutions where appropriate.

Skill Requirements

1. Excellent Command Of ItilBased Incident, Problem, And Change Management Within A Network Or Technical Operations Center Environment.
2. Advanced Proficiency In Automation Scripting (Python, Powershell, Shell) For Monitoring Optimization And Workflow Automation.
3. Excellent Ability To Design, Implement, And Optimize Dashboards And Reporting Using Grafana, Kibana, Or Similar Tools.
4. Strong Expertise In Root Cause Analysis, Event Correlation, And Escalation Management Using Servicenow Or Bmc Remedy.
5. Excellent Leadership And Mentoring Skills For Guiding Technical Teams In HighPressure Operational Settings.
6. Advanced Proficiency In Aligning Monitoring Solutions With Business Objectives And Client Slas.

Other Requirements

1. ITIL Expert or Intermediate Certification (optional but valuable)
2. Certified in IBM Netcool, Splunk, or equivalent monitoring platforms (optional but valuable)
3. ControlM or Autosys certification (optional but valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs