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Track Manager - Microsoft 365 Administration

Date Posted: Oct 21, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

This role oversees the administration and operational excellence of Microsoft O365 messaging services for large, complex environments. The individual drives continuous improvement, ensures service reliability, and empowers teams to deliver on client commitments. They are accountable for problem-solving, process innovation, and aligning support operations with organizational objectives.

Key Responsibilities

1. Lead O365 Administration and Messaging Services operations by managing incident resolution, service requests, and escalations using Microsoft 365 Admin Center and PowerShell, ensuring SLAs are consistently met.
2. Implement advanced process improvements in O365 tenant management, utilizing reporting tools and dashboards to optimize system health, information flow, and operational transparency.
3. Oversee compliance and security configurations in Exchange Online and O365, ensuring adherence to organizational and client security policies.
4. Mentor and guide support teams in troubleshooting, root cause analysis, and resolution of complex messaging and collaboration issues within Microsoft 365 environments.
5. Evaluate and introduce new tools, automation scripts, and best practices for O365 operations, driving innovation and efficiency in messaging service delivery.
6. Ensure effective communication of operational goals, technical updates, and project progress within the team and to relevant stakeholders.

Skill Requirements

1. Excellent Skills In Powershell Scripting For Automation And Advanced Troubleshooting In Microsoft 365 Environments.
2. InDepth Understanding Of Messaging Protocols, Mail Flow, And Hybrid Environments.
3. Advanced Proficiency In Incident, Problem, And Change Management Processes Within EnterpriseScale O365 Deployments.
4. Strong Leadership Abilities In Mentoring Technical Teams And Driving Process Improvements.
5. Excellent Communication And Stakeholder Management Skills.

Other Requirements

1. Microsoft 365 Certified: Enterprise Administrator Expert (recommended)
2. Microsoft Certified: Messaging Administrator Associate (optional but valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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