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Track Manager - Configuration Management

Date Posted: Oct 03, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 28, 2026
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Job Description

Job Summary

This role is responsible for driving operational excellence in configuration management across complex, large-scale ServiceNow (SNOW) environments. The individual oversees administration and support for configuration management databases (CMDB) and ITSM tools, ensuring robust process optimization, adherence to client SLAs, and continuous service improvement. They empower teams through expert leadership, technical problem-solving, and the introduction of innovative practices, directly impacting business performance and customer satisfaction.

Key Responsibilities

1. Lead configuration management operations using ServiceNow Administration, ensuring accurate configuration item tracking, change management, and compliance with client SLAs for large-scale environments.
2. Oversee ITSM tool integration and maintenance utilizing BMC Remedy, CA Service Desk, and Avanti, optimizing workflows and automating processes to improve operational efficiency.
3. Drive continuous improvement initiatives by analyzing service delivery metrics in ServiceNow and proposing tool-based enhancements for process automation and reporting.
4. Mentor and guide support teams in advanced configuration management practices, fostering technical excellence and transparent communication of project goals.
5. Collaborate with internal stakeholders to evaluate and implement innovative solutions in ServiceNow and related ITSM tools, addressing evolving business and client requirements.
6. Ensure robust incident, change, and problem management through advanced configuration and customization of ITSM platforms, supporting organizational and client objectives.

Skill Requirements

1. Excellent Proficiency In Servicenow Administration, Including Cmdb, Workflow Design, And Automation.
2. InDepth Experience With Bmc Remedy, Ca Service Desk, And Avanti For Itsm Operations And Integration.
3. Advanced Proficiency In Itil Processes, Especially Configuration, Change, And Incident Management.
4. Excellent Analytical, ProblemSolving, And Mentoring Skills.
5. Strong Ability To Lead Teams, Drive Process Innovation, And Communicate Technical Solutions Effectively.

Other Requirements

1. ITIL Expert or ITIL Managing Professional (recommended)
2. ServiceNow Certified System Administrator (optional but valuable)
3. BMC Remedy Certified Administrator (optional but valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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