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Track Lead (Support & Operations)

Date Posted: Oct 20, 2026

Job Detail

  • location_on
    Location Chennai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 05, 2026

Job Description

Job Summary

Job Description – Key Responsibilities for Print serviceAdminister and support enterprise print services across multi‑vendor environments (HP, Canon, Xerox, Ricoh).Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.Deploy and manage PrinterLogic for serverless print queue and driver management.Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).Implement secure print release, follow‑me printing, and user authentication (AD / Azure AD).Monitor printer fleet health, consumables, usage, and availability using SNMP‑based tools.Support print‑related incidents and service requests (L2 / L3) in line with SLAs.Troubleshoot print, scan, and workflow issues across network, device, and application layers.Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.Support rollouts, migrations, and upgrades of print management solutions and devices.Coordinate with OEM vendors and managed service providers for escalations and maintenance.Enforce print security, audit, and cost‑control policies across the environment.Maintain operational documentation, SOPs, and print service knowledge articles.Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Key Responsibilities

Job Description – Key Responsibilities for Print serviceAdminister and support enterprise print services across multi‑vendor environments (HP, Canon, Xerox, Ricoh).Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.Deploy and manage PrinterLogic for serverless print queue and driver management.Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).Implement secure print release, follow‑me printing, and user authentication (AD / Azure AD).Monitor printer fleet health, consumables, usage, and availability using SNMP‑based tools.Support print‑related incidents and service requests (L2 / L3) in line with SLAs.Troubleshoot print, scan, and workflow issues across network, device, and application layers.Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.Support rollouts, migrations, and upgrades of print management solutions and devices.Coordinate with OEM vendors and managed service providers for escalations and maintenance.Enforce print security, audit, and cost‑control policies across the environment.Maintain operational documentation, SOPs, and print service knowledge articles.Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Skill Requirements

Job Description – Key Responsibilities for Print serviceAdminister and support enterprise print services across multi‑vendor environments (HP, Canon, Xerox, Ricoh).Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.Deploy and manage PrinterLogic for serverless print queue and driver management.Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).Implement secure print release, follow‑me printing, and user authentication (AD / Azure AD).Monitor printer fleet health, consumables, usage, and availability using SNMP‑based tools.Support print‑related incidents and service requests (L2 / L3) in line with SLAs.Troubleshoot print, scan, and workflow issues across network, device, and application layers.Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.Support rollouts, migrations, and upgrades of print management solutions and devices.Coordinate with OEM vendors and managed service providers for escalations and maintenance.Enforce print security, audit, and cost‑control policies across the environment.Maintain operational documentation, SOPs, and print service knowledge articles.Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Other Requirements

Job Description – Key Responsibilities for Print serviceAdminister and support enterprise print services across multi‑vendor environments (HP, Canon, Xerox, Ricoh).Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.Deploy and manage PrinterLogic for serverless print queue and driver management.Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).Implement secure print release, follow‑me printing, and user authentication (AD / Azure AD).Monitor printer fleet health, consumables, usage, and availability using SNMP‑based tools.Support print‑related incidents and service requests (L2 / L3) in line with SLAs.Troubleshoot print, scan, and workflow issues across network, device, and application layers.Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.Support rollouts, migrations, and upgrades of print management solutions and devices.Coordinate with OEM vendors and managed service providers for escalations and maintenance.Enforce print security, audit, and cost‑control policies across the environment.Maintain operational documentation, SOPs, and print service knowledge articles.Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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