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Track Lead - English, Arabic, Microsoft Windows

Date Posted: Oct 16, 2026
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Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

This role drives operational excellence by leading support teams in a multilingual Microsoft Windows environment. The individual ensures client SLAs are met, empowers team members, and implements process improvements. They play a critical role in optimizing systems, fostering innovation, and facilitating effective communication to achieve business outcomes.

Key Responsibilities

1. Lead operational support for Microsoft Windows environments by applying expert troubleshooting and problem-solving in both Arabic and English, ensuring prompt resolution of incidents and service requests.
2. Oversee process optimization initiatives using Microsoft Windows administrative tools to enhance reporting accuracy, streamline workflow, and improve system performance.
3. Mentor and guide the support team by facilitating technical upskilling in Windows system management and bilingual client communications.
4. Analyze client requirements and proactively align Microsoft Windows solutions to meet and exceed service level agreements, leveraging Arabic and English proficiency for effective stakeholder engagement.
5. Foster a culture of continuous improvement by introducing innovative approaches for Microsoft Windows operations and team collaboration.
6. Ensure transparent communication of project goals and progress to team members using both Arabic and English, supporting clear understanding and execution.

Skill Requirements

1. Expert proficiency in Microsoft Windows system administration, including advanced troubleshooting and process automation.
2. Excellent communication skills in both Arabic and English, with the ability to translate technical information for diverse audiences.
3. Advanced proficiency in leading and mentoring teams within a technical operations context.
4. Strong analytical and reporting skills utilizing Microsoft Windows and related tools.
5. Advanced understanding of client requirement analysis and SLA management.

Other Requirements

1. Microsoft Certified: Windows Server (optional but valuable).
2. ITIL Foundation Certification (optional but valuable).

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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