Job Responsibilities : • Build and maintain CI/CD pipelines for Genesys Cloud CX configuration and integrations. • Implement CX-as-Code / Terraform to manage Genesys configuration as version-controlled code. • Automate build, test, and deployment workflows with rollback and approval gates. • Integrate pipelines with Git/GitOps, artifact repositories, and ServiceNow change management. • Embed automated testing, quality gates, and security scanning into the delivery lifecycle. • Drive observability and automation for proactive operations; document pipelines and SOPs.
Skill Requirement : • Strong DevOps toolchain expertise – Git/GitHub, CI/CD (Jenkins/GitHub Actions/Spacelift), Terraform. • Genesys Cloud CX ‘CX as Code’ / Terraform provider and API-driven configuration management. • Scripting/programming (Python, JavaScript, YAML/JSON) and automation design. • Understanding of contact center configuration lifecycle and change/release management. • Security and compliance in pipelines (secrets management, RBAC, audit trails).
Other Requirement : • Job Location: Noida / Chennai/ Madurai/ Vijaywada • Work Model: Supports 24x7 global contact center operations; on-call / shift rotation for P1/P2 incidents. • Notice Period: Immediate to 30 days preferred. • Bachelor’s degree in Engineering / Computer Science or equivalent. • Experience: 7–11 years with 3+ years in DevOps/automation, ideally on Genesys or CCaaS platforms. • Relevant certifications (Terraform Associate, GitHub, Genesys Developer) desirable.
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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