Track Lead - Change Management, ServiceNow

Job Summary

 1.2.1 CM\\r\\nKey Responsibilities: \\r\\n\\r\\n Take the ownership to oversee the day to day operations relating to Change Management\\r\\n Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers\\r\\n Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement\\r\\n Ensure Changes are implemented within scheduled time and evaluated post implementation\\r\\n Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required\\r\\n Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)\\r\\n Develop & maintain e Change & Release Calendar across Suppliers\\r\\n Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board\\r\\n Coordinate implementation of Changes that have require multiple Service Providers\\r\\n Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer\\r\\n Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities. \\r\\n Identify and implement process improvements and ITSM platform/integration enhancements relating to same\\r\\n Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement \\r\\n Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness\\r\\n Consolidate reports related to Change Management from all Service Providers\\r\\n Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows \\r\\n Conduct regular trainings for process awareness and improve process compliance\\r\\nQualifications/Skills:\\r\\n Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. \\r\\n Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills\\r\\n Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve\\r\\n Supervisory skills and the ability to leverage support from other parts of the organization\\r\\n Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.\\r\\n Understanding of Technologies & ITSM Tool\\r\\n Coordination, negotiation, and persuasion skills\\r\\n

Key Responsibilities

 1.2.1 CM\\r\\nKey Responsibilities: \\r\\n\\r\\n Take the ownership to oversee the day to day operations relating to Change Management\\r\\n Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers\\r\\n Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement\\r\\n Ensure Changes are implemented within scheduled time and evaluated post implementation\\r\\n Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required\\r\\n Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)\\r\\n Develop & maintain e Change & Release Calendar across Suppliers\\r\\n Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board\\r\\n Coordinate implementation of Changes that have require multiple Service Providers\\r\\n Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer\\r\\n Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities. \\r\\n Identify and implement process improvements and ITSM platform/integration enhancements relating to same\\r\\n Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement \\r\\n Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness\\r\\n Consolidate reports related to Change Management from all Service Providers\\r\\n Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows \\r\\n Conduct regular trainings for process awareness and improve process compliance\\r\\nQualifications/Skills:\\r\\n Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. \\r\\n Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills\\r\\n Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve\\r\\n Supervisory skills and the ability to leverage support from other parts of the organization\\r\\n Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.\\r\\n Understanding of Technologies & ITSM Tool\\r\\n Coordination, negotiation, and persuasion skills\\r\\n

Skill Requirements

Other Requirements