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Tower Lead - IAM Operations

Date Posted: Oct 13, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the effective management and oversight of Identity and Access Management (IAM) operations, with a particular focus on CyberArk Privileged Access Management (PAM). This position is responsible for timely resolution of escalations, maintaining operational hygiene, and driving initiatives that enhance service delivery in alignment with organizational goals.

Key Responsibilities

1. Ensure The Generation Of Tower Level Employee Engagement And Employee Net Revenue By Implementing Effective Iam Strategies And Initiatives.
2. Oversee The Timely Resolution Of Escalations And Crises, Ensuring All Tasks Are Completed In Accordance With Agreed Service Level Agreements (Slas).
3. Validate And Oversee Operational Hygiene By Regularly Reviewing Reports And Ensuring All Services Are Aligned With The Statement Of Work (Sow).
4. Foster Positive Customer Satisfaction By Developing New Initiatives And Frameworks That Enhance Service Quality And Client Engagement.
5. Implement And Oversee The Profit Improvement Plan (Pip) By Driving Automation And Self-Initiated Projects To Improve Operational Efficiency.

Skill Requirements

1. Proficiency In Iam Operations Management And Cyberark Pam (Vault, Pvwa, Cpm & Psm)
2. Strong Understanding Of Operational Metrics And Sla Management
3. Experience In Developing Customer Satisfaction Frameworks
4. Knowledge Of Automation Tools And Processes Aimed At Operational Improvement

Other Requirements

1. Relevant Certifications In Cyberark Pam Are Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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