We are looking for a skilled TEMS Lead with strong expertise in ITIL-based IT Service Management and non-production environment management. The role involves driving environment stability, supporting cloud and SaaS platforms, and ensuring seamless coordination across stakeholders.
Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management
Oversee change and deployment activities across non-production and production environments
Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting
Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance
Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking
Enable automation for environment health checks using tools like Selenium
Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively
Lead and mentor teams to drive delivery excellence and continuous improvement
Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA)
Strong understanding of DevOps pipeline integration and SDLC/STLC processes
Experience with orchestration tools (Plutora, Enov8, etc.)
Proven ability to manage multiple stakeholders and lead technical teams
Good to have skills: ITIL, Non-Prod Env support + APM tools like Splunk, AppD, Dynatrace
Location: BANGALORE, PUNE, HYDERABAD, CHENNAI, TVM, INDORE, NAGPUR, MLR, MYS, NOIDA, BBSR, KOLKATA, COIMBATORE, HUBLI
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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