Telecom Management Consultant

Infosys (NYSE: INFY) is a global leader in consulting, technology, and outsourcing solutions. We enable clients, in more than 46 countries, to stay a step ahead of emerging business trends and outperform the competition.

• Infosys Consulting (IC) partners with clients from strategy through execution to transform their businesses in areas such as business /IT strategy, processes, organization, systems and risk. Infosys Consulting has 2600+ people across the US, Europe, APAC, and India, contributing over $628m in consulting revenue annually.
• We are Value Integrators – we deliver realized business value by managing transformations from strategy / setting direction through execution, including operating and optimizing delivered solutions.
• Infosys Consulting – CME (Communication, Media & Entertainment) is dedicated to serving Communications, Media, and Entertainment firms globally. The team in India works with its overseas counterparts and client teams to provide business consulting services to clients in the US, Europe, and Asia Pacific markets. New business models, industry mergers, customer personalization and AI-led disruption of business operations are just a few of the trends that we are helping a number of large brands to navigate and win new market share around.

Responsibilities

Gathering, identifying, and documenting business requirement and creating functional specifications for new systems and processes

• Assessing as-is processes, doing gap analysis, creating to-be processes and making recommendations to implement changes
• Consulting clients in analyzing B2B customer segments for growth opportunities, designing B2B customer analytics
• Technology Project Management including managing technology vendors and client stakeholders
• Manage large projects and programs in a multi-vendor scenario and globally spread team and deliver the outcome leveraging Agile principle and applying DevOps capabilities
• Lead and manage pursuits with telecom prospects, specifically articulating Infosys’ products, and services unique value proposition through practical use cases across the value chain
• Manage, design, and implement leading edge, client-specific solutions, including development of business case, IT strategy development and tools/software considerations around Digital solutions
• Work closely with client IT teams and business personnel to uncover opportunities and draw actionable insights
• Involvement in additional internal firm building activities such as knowledge management and recruiting
• Lead and support sales efforts for new and existing clients in creation of proposals, preparation and facilitation of sales presentations, plan and participate in client meetings and discussions
• Represent Infosys Consulting and present papers in industry conferences
• Provide Technology and Consulting Leadership within/outside the firm on trends around one or more of latest Digital technologies (Robotic Process Automation, Business Intelligence, Artificial Intelligence, Machine Learning, Big Data technologies, Data Analytics, IoT etc.)

Technical requirements

Previous consulting experience in a leading consulting firm is preferred

• At least 3 years of experience in Business Analysis, designing, defining, or managing projects on digital technologies in telecom industry
• Bachelor’s degree / Full time MBA/PGDM from Tier1/Tier2 B Schools in India or foreign equivalent required
• Understanding of B2B marketing processes in telecom
• Project/program management of large and complex IT projects/programs
• Managing implementation of various BSS/OSS products and assist in areas including Wireless networks, Network as a Service, Omni Channel, Customer engagement and Payments, Billing, and Revenue Assurance
• Digital technology areas like mobility, cloud, data analytics, insights, and reporting platforms like Power-BI, IOT, AI/ ML
• Business analysis, Process definition and continuous improvement exercises using various business consulting tools and methodologies

Additional responsibilities

Customer centric redesign of operations and business processes

• Strong knowledge of Agile development practices (Scrum), methodologies and tools.

Preferred skills

• Domain › Telecom › Telecom
• Domain › Telecom › OSS/BSS
• Domain › Telecom › Online (Telecom)

About the role

• Role: Consultant - Business Consulting
• Experience: 5 - 15 years
• Education: Master of Business Administration, Bachelor of Engineering