Role Purpose
Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.
Job Descripition:
Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions
• Significant Customer Services Transformation experience (multiple projects)
• Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)
• Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies
• Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)
• Strong project management and stakeholder communication skills
• Exposure to digital and platform technologies in the UK Savings & Retirement
• Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations
Desirable skills:
Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)
• Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation
• Knowledge and experience of Low / No-Code platforms (e.g. Appian)
• Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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