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Technical support

Date Posted: Oct 01, 2026
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Job Detail

  • location_on
    Location India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 15, 2026
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Job Description

The Senior Service Desk Associate will be a hands-on, senior member of the Service Desk team responsible for providing second-level end-user support.

In addition to regular Service Desk responsibilities, this role will:

Mentor junior team members to ensure alignment with the strategic vision of the team and adherence to key Service Desk processes.
Champion service excellence and ensure a positive customer experience.
Identify innovative solutions to advanced technical issues that improve business productivity.
Proactively identify incident trends and determine root causes of recurring problems through advanced troubleshooting.
Handle escalations with urgency and professionalism.
Ensure communications are relevant, clear, and concise to promote collaboration across IT and business teams.
Identify opportunities to automate manual tasks and improve efficiency.
Build and maintain trust-based relationships with key business stakeholders.
Participate in strategic projects that support local and organizational objectives.
Essential Duties and Responsibilities
Apply ITIL principles to daily desktop support activities.
Provide coaching, mentoring, and support to junior team members.
Deliver L1/L2 support for advanced technical issues.
Support VIP users and manage escalated incidents.
Continuously identify, document, and train Tier-1 Service Desk personnel on operational processes.
Assist in Severity 1 Incident Management to ensure rapid resolution, root cause analysis, and transparent communication to stakeholders.
Support Problem Management activities by identifying recurring issues and recommending permanent solutions.
Continuously seek opportunities for process improvement within IT Operations.
Conduct training sessions and develop user guides to enhance end-user knowledge and self-service capabilities.
Create and maintain technical documentation and knowledge base articles to facilitate knowledge sharing.
Participate in strategic projects and ensure assigned tasks are completed on time and within budget.
Develop IT operational reports and metrics.
Assist with audits of key IT processes and procedures.
Essential Education, Skills & Experience
Education and Work Experience
Minimum 5 years of Service Desk experience (Level 1/L2 Support).
ITIL Foundation Certification.
Microsoft MCSA or MCSE certification preferred.
Specialized Knowledge and Skills
Strong customer service orientation.
Excellent written and verbal communication skills.
Strong time management, prioritization, and organizational skills.
Self-motivated with the ability to work independently in a fast-paced and evolving environment.
Strong attention to detail and follow-up skills.
Knowledge of LAN/WAN networking and server technologies.
Technical Expertise

Proficiency in the following technologies:

Microsoft Windows 10 and 11 administration, deployment, and support.
Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams, etc.).
Microsoft Productivity Tools:
OneDrive
Teams
SharePoint
Exchange
Microsoft Active Directory.
Exchange Manage ment Tools.
ITSM / Ticket Management Tools.
Anti-Virus and Malware Protection Tools.
PC Hardware Troubleshooting.
Printer Troubleshooting.
Telephony and Phone System Support.
Mobile Device Troubleshooting (iOS and Android).

About the role
  • Role: Executive
  • Qualifications: BACHELOR OF ARTS
  • Experience: 1 - 5 Years
  • Skills: Customer Service
  • Function: BUSINESS PROCESS SERVICES
  • Location: NCR
  • Apply by: 2026-10-22

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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