Technical Specialist

Job Summary

Job Description: SAP PP/QM SME (Production Planning & Quality Management).

Role Overview

SAP PP/QM SME is responsible for managing, supporting, and optimizing manufacturing and quality processes within SAP (ECC/S/4HANA). The role ensures stable production operations, efficient planning, and strict quality control through strong AMS delivery and continuous improvement initiatives.

Key Responsibilities

Key Responsibilities

1. AMS Support & Service Delivery

• Provide L2/L3 support for SAP PP and QM modules
• Manage incidents, service requests, and problem tickets within SLA
• Perform root cause analysis (RCA) and drive permanent fixes
• Follow ITIL-based AMS processes (Incident, Problem, Change)

2. End-to-End Process Ownership

Production Planning (PP)

• Demand Management (PIRs, forecasting)
• Material Requirements Planning (MRP execution, planning runs)
• Production Orders / Process Orders lifecycle
• Work centers, routings, BOM management
• Shop floor control and confirmations
• Capacity planning & scheduling

Quality Management (QM)

• Quality planning (inspection plans, master data)
• Quality inspection processes (GR, in-process, final inspection)
• Defect recording and quality notifications
• Usage decision and batch management
• Integration with procurement and production quality flows

3. Change & Enhancement Management

• New project discussions, analysis, roadmap discussions, solution and planning.
• Handle Change Requests (CR lifecycle) end-to-end
• Gather business requirements and prepare Functional Specifications (FS)
• Coordinate with ABAP, Basis, and integration teams
• Support testing cycles (UT, SIT, UAT) and go-live activities

4. Stakeholder & Governance Management

• Act as a bridge between business (Manufacturing, Quality, Supply Chain) and IT
• Engage with global stakeholders across regions
• Participate in:
• Governance meetings
• CAB discussions
• Monthly service reviews
• Provide process improvement recommendations

5. Cross-Module Integration

• Strong integration with:
• MM (Procurement & Inventory Management)
• EWM/WM (Warehouse processes)
• SD (Make-to-Order scenarios)
• FI/CO (Product costing, settlement)
• Ensure end-to-end manufacturing flow consistency

6. Continuous Service Improvement (CSI)

• Identify opportunities in:
• Production planning automation
• Quality defect automation/analytics
• Support AI/GenAI and automation initiatives
• Drive process standardization and simplification
• Contribute to reusable assets and knowledge base

7. Documentation & Compliance

• Maintain SOPs, KT artifacts, and process documentation
• Ensure compliance with:
• Audit requirements (SOX, IMEI/PMEI)
• Support internal/external audits and quality checks

Skill Requirements

Functional Expertise

• Strong hands-on experience in SAP PP & QM (5–12+ years)
• Expertise in:
• MRP runs and planning strategies
• Production Orders & confirmations
• BOMs, routings, and work centers
• Quality inspection and notifications
• Batch management & traceability
• Experience in S/4HANA (mandatory for E3, preferred for E2)

Technical Knowledge

• Ability to create Functional Specifications (FS) for developments
• Understanding of:
• Interfaces (IDOCs, APIs)
• Integration with MES systems (preferred)
• Basic ABAP debugging (nice to have)

Domain Knowledge

• Manufacturing industry exposure (discrete/process)
• Understanding of:
• Supply chain planning
• Production lifecycle and plant operations
• Quality compliance processes

Soft Skills

• Strong communication and stakeholder engagement
• Analytical problem-solving skills
• Ability to manage critical production issues
• Mentoring capability (expected for E3 level)

Key KPIs

• SLA adherence (>98%)
• Production issue resolution time
• Reduction in recurring defects/issues
• Planning accuracy improvements
• Automation/CSI contributions

Preferred Qualifications

• SAP PP or QM Certification
• S/4HANA manufacturing experience
• Experience with advanced planning (PP/DS, APO, IBP – optional)
• Integration exposure to MES/Industry 4.0 systems

Differentiators for Global Manufacturing Accounts (e.g., Husqvarna)

• Multi-plant/global manufacturing operations
• High dependency on MRP stability and production continuity
• Strong focus on quality compliance and traceability
• Integration with warehouse automation and plant systems
• Emphasis on standardization and automation

Other Requirements