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Technical lead - Python, C++, Java

Date Posted: Oct 17, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level: Experienced Professional
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

A Genesys Developer and Support professional requires a combination of cloud contact center architecture, API integration, and troubleshooting skills

Key Responsibilities

    • APIs and SDKs: Proficiency with Genesys Cloud Developer Center REST APIs, WebSockets, and SDKs in languages like JavaScript, Python, Java, or C#.
    • Authentication: Strong grasp of OAuth 2.0 protocols (Client Credentials and Authorization Code grants, scopes, tokens).
    • Architect and IVR: Designing interactive voice response (IVR) flows, inbound/outbound routing, and Natural Language Understanding (NLU) integrations using Genesys Cloud Architect.
    • Data Actions & Integrations: Building custom data actions to connect Genesys Cloud with external CRM or third-party web services.
    • Infrastructure & Automation: Basic understanding of cloud infrastructure, AWS (like Lambda), and infrastructure-as-code tools like Terraform

Skill Requirements

Other Requirements

    • Troubleshooting & Diagnostics: Investigating system incidents, analyzing conversation and notification IDs, and reviewing console logs.
    • Platform Administration: Understanding roles, permissions, divisions, and user/queue management to resolve configuration issues.
    • Analytics & Reporting: Navigating the Analytics API and reporting frameworks to track performance metrics and resolve data discrepancies.
    • Incident Management: Managing ticketing workflows (such as ServiceNow) and coordinating with cross-functional or onshore/offshore teams for urgent fixes.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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