• Experience in Empower3 FR10 CDS L2 & L3 Technical Support
• Knowledge on Empower Enterprise Architecture
• Knowledge on Empower Administrator activates (Project creation, user management, empower data backup and restoration, system configuration, node configuration, server patching testing, LACE patching testing)
• Knowledge on sample set, method set, instrument method and report method
• Knowledge of Empower installation and qualification of LACE machine
• Experience in Troubleshooting Connectivity Issues / Performance Issues/ networks
• Knowledge of configuring instruments and LACE machine.
• "Knowledge of software products and tools
• with Empower CDS with data archival system nugenesis etc."
• Knowledge in lab instrument (Agilent, WATERS , Shimadzu instruments) configuration with Empower application
• Ability to work independently in a fast paced and challenging environment
• Good working experience on ITIL Service delivery processes and GMP validation processes
• Provide technical support of Empower to Quality Control, Batch Release, Production operations
• Provide first level diagnostic of incidents and support business users, and ensuring timely resolution of technical or business related issues.
• Experience in handling service disruption bridge calls
• Understand and comply with core standard operating procedures and working instructions
• Experience in Empower3 FR10 CDS L2 & L3 Technical Support
• Knowledge on Empower Enterprise Architecture
• Knowledge on Empower Administrator activates (Project creation, user management, empower data backup and restoration, system configuration, node configuration, server patching testing, LACE patching testing)
• Knowledge on sample set, method set, instrument method and report method
• Knowledge of Empower installation and qualification of LACE machine
• Experience in Troubleshooting Connectivity Issues / Performance Issues/ networks
• Knowledge of configuring instruments and LACE machine.
• "Knowledge of software products and tools
• with Empower CDS with data archival system nugenesis etc."
• Knowledge in lab instrument (Agilent, WATERS , Shimadzu instruments) configuration with Empower application
• Ability to work independently in a fast paced and challenging environment
• Good working experience on ITIL Service delivery processes and GMP validation processes
• Provide technical support of Empower to Quality Control, Batch Release, Production operations
• Provide first level diagnostic of incidents and support business users, and ensuring timely resolution of technical or business related issues.
• Experience in handling service disruption bridge calls
• Understand and comply with core standard operating procedures and working instructions
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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