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Technical Lead

Date Posted: Oct 18, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Customer Journey Analytics (CJA) Developer/Analyst will be responsible for developing dashboards, reports, and customer engagement insights using Adobe Customer Journey Analytics (CJA) and Adobe Experience Platform (AEP). The role will support business teams with actionable insights and performance measurement across customer journeys

Key Responsibilities

  • Develop and maintain dashboards, scorecards, and reports using Adobe Customer Journey Analytics.
  • Configure data views, calculated metrics, dimensions, and filters.
  • Analyze customer journey performance across digital and marketing channels.
  • Partner with business stakeholders to define reporting requirements and KPIs.
  • Validate reporting data and reconcile metrics across platforms.
  • Create executive, operational, and campaign performance dashboards.
  • Identify trends, customer behaviors, and optimization opportunities.
  • Support analytics governance and reporting best practices.

Skill Requirements

  • Minimum 3+ years of experience in digital analytics, customer analytics, or reporting.
  • Hands-on experience with Adobe Customer Journey Analytics (CJA).
  • Knowledge of Adobe Experience Platform (AEP).
  • Experience in dashboard development and KPI reporting.
  • Strong SQL and data analysis skills.
  • Understanding of attribution, conversion, engagement, and customer journey metrics.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.

Other Requirements

  • Adobe Analytics or Customer Journey Analytics certifications.
  • Experience with Power BI, Tableau, or similar BI tools.
  • Experience supporting digital marketing and customer experience programs.
Key Deliverables
  • Executive dashboards
  • Marketing performance reporting
  • Customer journey analysis
  • Audience and engagement insights
  • Campaign effectiveness measurement
  • KPI tracking and optimization recommendations

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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