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Technical Lead D365 FandSCM X++

Date Posted: Oct 18, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

Role: POS Technical Consultant
Project Type: Retail Application Support (AMS)

Key Responsibilities

  • Provide L2/L3 support for Retail POS applications, including incident resolution, service requests, problem management, and root cause analysis.
  • Monitor and support day-to-day retail store operations to ensure business continuity.
  • Troubleshoot and resolve POS-related issues involving transactions, payments, promotions, pricing, receipts, and peripheral devices.
  • Support integrations between POS, ERP (AX 2012/D365), eCommerce, payment gateways, and other retail systems.
  • Perform impact analysis, defect fixes, enhancements, deployments, and production support activities.
  • Coordinate with business users, vendors, and technical teams to ensure timely issue resolution within SLA commitments.
  • Participate in release management, testing, and post-deployment support activities.

Key Responsibilities

Mandatory Skills & Experience

  • Strong experience in Retail POS support and troubleshooting.
  • Hands-on experience with Microsoft Dynamics AX 2012 Retail and/or D365 Commerce/Retail.
  • Strong technical knowledge of POS architecture, store operations, retail transactions, and payment processing.
  • Experience in system integrations involving POS, ERP, payment systems, and external retail applications.
  • Experience in incident management, RCA preparation, service requests, and production support.
  • Knowledge of SQL queries, data analysis, and troubleshooting.
  • Strong understanding of retail business processes and store operations.
  • Excellent communication and stakeholder management skills.

Skill Requirements

Other Requirements

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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