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Desired Competencies (Technical/Behavioral Competency) |
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Must-Have |
International Collections Experience (Both voice & Non-Voice). Preferably B-2-B Collections experience. (Profile Requirement Detailed below). Candidate must be Commerce Graduate. |
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Good-to-Have |
Airlines Collections Experience |
Job Purpose:
To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client.
Profile Requirement
⮚ Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat
⮚ Good understanding of OTC Lifecycle, B2B Business
⮚ Meet the required productivity metrics as per defined target for the line of business
⮚ Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP
⮚ Negotiate customer disputes to resolution and documents the root cause as per the SOP span>
⮚ Resolving customer queries on the first call for customer led experience
⮚ Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties (client/customer)
⮚ Provide customer service and develops relationships with internal/external customers and suppliers
⮚ Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP
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Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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