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Team Leader

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Location Thane 

Experience
8-15 Years (Relevant experience in Capital Markets, Financial Markets, Investment Banking, Securities, Market Data, Asset Management, Wealth Management, Custody, Banking Operations, or BFSI services)
 
Role Overview
We are seeking a highly motivated Team Leader / Delivery Manager with extensive experience in the Capital Markets or BFSI domain to lead business operations and delivery management for a strategic financial services program.
The candidate must possess strong Financial Markets domain expertise, demonstrated customer-facing experience, and a proven ability to drive operational excellence, stakeholder management, and team development.
 
Important Requirement:
Selected candidates will initially undergo a structured product and process immersion program. They will be required to:
• Complete domain, product, and process training.
• Execute production activities, tasks, and/or service tickets.
• Gain hands-on operational exposure and product knowledge.
• Demonstrate business understanding and client readiness.
The candidate is expected to spend approximately 6 months in a hands-on operational role before transitioning into the Team Leader/Delivery Manager position for the program.
 
Key Responsibilities
 
Delivery & Operations Management
• Lead service delivery and operational governance for Capital Market / BFSI processes.
• Drive SLA, quality, productivity, compliance, and customer satisfaction targets.
• Identify operational risks and implement mitigation strategies.
• Ensure seamless execution of business processes and client commitments.
• Monitor key performance indicators and continuously improve operational efficiency.
Customer & Stakeholder Management
• Act as the primary interface for customers, business stakeholders, and leadership teams.
• Build strong relationships with clients and ensure high levels of customer satisfaction.
• Lead governance reviews, business reviews, and stakeholder discussions.
• Translate client expectations into actionable delivery plans.
• Handle escalations effectively and drive resolution to closure.
Team Leadership & People Development
• Lead, mentor, and develop high-performing teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Coach team members on domain, process, quality, and customer management practices.
• Drive employee engagement, retention, and capability development initiatives.
• Build future leaders through structured mentoring and de velopment plans.
Transformation & Problem Solving
• Identify process gaps, operational inefficiencies, and delivery challenges.
• Develop innovative solutions to improve quality, productivity, and customer experience.
• Lead continuous improvement and transformation initiatives.
• Collaborate with clients and internal teams to implement sustainable improvements.
Data Analysis & Business Insight
• Analyze operational and business data to identify trends, risks, and opportunities.
• Prepare executive dashboards, business reviews, and management presentations.
• Provide fact-based recommendations to leadership and customers.
• Drive decisions using data-driven insights.
 
Must-Have Skills & Competencies
Financial Markets & BFSI Expertise
• Strong knowledge of Capital Markets and Financial Services industry.
• Ability to understand financial market dynamics and business implications.
Customer Front-Ending Experience
• Proven experience in interacting directly with customers and senior stakeholders.
• Strong consultative and relationship management skills.
• Experience managing customer escalations and governance forums.
Business & Problem-Solving Skills
• Strong understanding of operational challenges, risks, and process gaps.
• Excellent analytical and structured problem-solving capabilities.
• Ability to identify root causes and implement long-term solutions.
• Continuous improvement mindset with focus on operational excellence.
Data Analytics & Presentation Skills
• Advanced analytical abilities with strong attention to detail.
• Proficiency in Excel, Power BI, reporting tools, and dashboarding.
• Excellent executive presentation and communication skills.
• Ability to present complex information in a simple and impactful manner.
Leadership & People Management
• Team leadership experience with strong mentoring skills.
• Ability to develop talent and build high-performing teams.
• Strong coaching and succession planning capabilities.
• Expertise in conflict management and stakeholder alignment.
Communication & Interpersonal Skills
• Excellent verbal and written communication skills.
• Strong negotiation and influencing skills.
• Ability to work effectively across global teams and diverse stakeholders.
 
Preferred Qualifications
• MBA Finance, Capital Markets certifications preferred.
• Experience in managing BFSI or Capital Markets operations teams.
• Exposure to large-scale transformation and process improvement initiatives.
• Experience with Lean, Six Sigma, Agile, or Continuous Improvement frameworks is an advantage.
 
Success Profile
The ideal candidate will be:
✅ A strong Financial Markets domain expert
✅ Customer-facing and stakeholder-oriented
✅ Hands-on, willing to learn the product from the ground up
✅ Data-driven and analytical
✅ An effective problem solver and decision maker
✅ A mentor and team builder
✅ Skilled in conflict resolution and people management
✅ Capable of identifying process gaps and driving sustainable improvements
✅ Executive-ready with strong presentation and communication skills
About the role
  • Role: Lead
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 8 - 16 Years
  • Skills: Capital Markets and Financial Services | Team Leader
  • Function: BUSINESS PROCESS SERVICES
  • Location: Mumbai
  • Apply by: 2026-10-31

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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