1. Oversee CNOC operations daily to ensure timely and quality
resolution of service requests.
2. Monitor team performance against KPIs and identify improvement
areas.
3. Collaborate with resolver groups to expedite complex complaint
resolution.
4. Provide accurate reports and insights to the CNOC Manager for
decision making.
5. Identify process improvements to increase first call resolution
rates.
6. Ensure daily closure of service requests with strong customer
communication.
7. Conduct regular performance reviews and provide guidance for skill
development.
8. Manage shift schedules and ensure team adherence to rostered timings
and activities.
9. Ensure the team is up to date with product, system, process, and
policy knowledge.
10. Liaise with stakeholders to drive operational excellence and resolve
issues.
11. Train and coach team members to improve problem-solving and customer
experience skills.
12. Identify, escalate, and resolve service-level breaches in
collaboration with management.
Graduate
2 to 5 years
1. Strong leadership and team management skills
2. Excellent cross-functional collaboration abilities
3. Advanced analytical skills (Tableau, MS Office, Excel)
4. Strong problem-solving skills
5. Deep understanding of customer service operations and telecom
industry knowledge
6. Strong verbal and written communication skills
7. Experience in training and mentoring teams
8. Ability to manage multiple work priorities
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
