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Team Lead

Date Posted: Sep 24, 2026

Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Team Lead - Invoicing Operations | Hyderabad | Work From Office | 24x7 Shift

 Location: Hyderabad
 Work Mode: Work from Office (WFO)
 Shift: 24x7 Rotational Shift (Including Night Shifts)

Job Summary

We are seeking an experienced Team Lead - Invoicing Operations - to manage a team of 10-15 associates and drive operational excellence. The ideal candidate should have strong experience in Invoicing Operations, team management, stakeholder coordination, and KPI delivery within a fast-paced environment.

Key Responsibilities

  • Lead and manage a team of 10-15 associates.
  • Ensure achievement of operational KPIs including Productivity, Quality, CSAT, AHT, Resolution, and Attendance.
  • Conduct regular coaching sessions, feedback discussions, and performance reviews.
  • Handle clients and process escalations effectively.
  • Collaborate with Quality, MIS, and other support functions for process improvements.
  • Drive employee engagement, team-building activities, and recognition programs.
  • Monitor team performance and prepare operational reports.
  • Mentor new hires and support their onboarding and development.
  • Manage operational tickets and business-critical activities as required.

Mandatory Skills

  • Team Handling Experience (10-15+ members)
  • Strong Experience in Invoicing Operations
  • KPI & Performance Management
  • Client Escalation Handling
  • Coaching & People Development
  • MIS Reporting & Data Analysis
  • Advanced MS Excel / Google Sheets
  • Excellent Communication & Presentation Skills
  • Stakeholder Management & Problem Solving

Eligibility

  • Graduate in any discipline.
  • Experience as a Team Lead in BPO/Operations environment.
  • Hands-on experience in Invoicing/Billing processes is mandatory.
  • Willingness to work from Hyderabad office in a 24x7 shift environment.

 

Mandatory Skills: Payment and Fraud( Trust & Safety) .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Source: Wipro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Wipro
Wipro · Bengaluru, Karnataka, India
5,630 open roles

Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More

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