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Team Lead

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

JD  Team Lead
I. JOB SUMMARY

● Monitor and maintain the customer TV Operations within SLAs
● Provide feedback, coaching, and improvement plans to team members
● Suggest & implement workflow improvements
● Monitoring/Processing of tasks/airing/programs using in-house tools and dashboard
● Manage escalations where appropriate
● Monitor chat, emails and other inhouse tools  for tickets,escalations, updates from customer internal, TCS, and vendors and handle as per the defined process
● Work assignment to team members 
● Follow up with team to ensure tasks are managed accurately and meeting SLAs
● Quality Analysis of tasks performed by the team members
● Participate in regular Client calls and maintain excellent rapport with the Clients
● Reporting and contributing in Client and Internal reviews
● Responsible for managing and reporting for internal TCS requirements
II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

● Escalate and communicate issues on time
● Coach and develop team
● Perform RCAs, create and maintain SOPs
● Communicate and handle escalated issues and work closely with customer internal, cross functional teams and vendors/providers to resolve  issues
● Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail
● Implement governance and audit team members work quality and provide feedback where necessary
● Perform other duties as assigned by management, focus on reporting and presenting
● Experience with workflow/process based tool i.e. CRM, ticketing tool etc.
● Responsible for internal TCS audits and corresponding documentation
JOB SPECIFICATIONS
III. WORK EXPERIENCE
● 4-5 years professional experience
● 3+ years in a leadership/management position directly managing people and process
● Worked in a live operations/time sensitive environment; ie. call center, help desk, network operations,OTT(Prefered)
● Willing to work every weekend and any shift between without any rotation between shifts
● Willing to work beyond defined shift as per Client ask - not a regular occurence
IV. KNOWLEDGE, SKILLS AND ABILITIES
● Strong knowledge and experience with live TV,  live sports & Video on Demand
● Strong knowledge of leadership principles
● High attention to detail, excellent communication skills and ability to troubleshoot and document issues
● Excellent prioritization, time management, and collaboration skills
● Strong multi-tasking skills and ability to complete high priority tasks in a timely manner
● Strong computer skills with experience with Chrome, Google Suite, and Google Apps
● Strong experience with varied devices such as Mobile (IOS & Android),iPads,Tablets, Smart TVs, Xbox etc
● Experience in dealing with internal/external customers
● Maintain a high sense of urgency while staying calm under pressure
● Team-oriented, quick learner and adapt to changes
● Able to  provide results within a given time frame
● Must have the ability to pay attention to live streams for long-periods of time and attune to cues in live streams, signal the start and end of programs
● Experience of Managing Partners and interaction with business users
● Create & analyze data/team metrics for performance tracking & reporting purposes
About the role
  • Role: Lead
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 4 - 8 Years
  • Skills: Team Leader | Web Content Management
  • Function: BUSINESS PROCESS SERVICES
  • Location: Bengaluru
  • Apply by: 2026-12-05

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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