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Team Lead

Date Posted: Sep 30, 2026
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Job Detail

  • location_on
    Location Pune, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Training Responsibilities

  • Manage a batch of new hires through initial team bonding and onboarding activities.
  • Prepare training schedules and ensure adherence to defined timelines.
  • Track attendance and maintain MIS reports, including test scores and performance metrics.
  • Ensure all training materials are current and regularly updated.
  • Assess batch understanding levels periodically and provide feedback to the manager.
  • Deliver ongoing, constructive coaching and feedback to team members.
  • Initiate ID creation requests and coordinate with the technology team.
  • Ensure complete awareness of quality parameters and performance expectations.
  • Provide close supervision and support once the batch transitions to the production floor.
  • Identify skill gaps and plan refresher or developmental training sessions for existing team members.

Operations Responsibilities

  • Manage a team of 15 to 20+ associates.
  • Track attendance and maintain MIS reports, including test scores and performance metrics.
  • Ensure training materials remain updated and relevant.
  • Provide continuous coaching and constructive feedback to team members.
  • Identify performance gaps and organize training interventions for the existing team.
  • Ensure customer service deliverables are completed within agreed turnaround times.
  • Maintain accurate documentation of customer profiles and records.
  • Handle written customer correspondence on behalf of customers.
  • Communicate operational updates, policy changes, and client-related issues to the team.
  • Effectively communicate with customers based in the United Kingdom.
  • Route cases to the appropriate Quality Analyst (QA) based on available and missing information.
  • Analyze customer requirements and process cases accordingly.
  • Achieve unit-level targets related to productivity, service levels, quality, and attrition management.

Skills Required

  • Working knowledge of PCs and Microsoft Office applications.
  • Excellent keyboard and data entry skills.
  • Basic understanding of customer service principles.
  • Strong verbal and written communication skills in English.
  • Neutral accent with clear pronunciation.
  • Ability to articulate thoughts clearly and confidently.
  • Strong grammar skills and correct sentence construction.
  • Quick learner with good grasping ability.
  • Excellent listening and comprehension skills.
  • Strong team player with collaborative mindset.
  • Good understanding of the job profile applied for.
  • Knowledge of UK Insurance processes will be an added advantage.

Preferred Knowledge

  • Certification or knowledge of CII qualifications such as CF1, FA1, or FA2.
  • Any additional insurance-related certification.

Role Summary

The role combines Training and Operations responsibilities, requiring the individual to manage new hire training, team performance, customer service delivery, quality adherence, and stakeholder communication while ensuring operational targets are achieved efficiently.

About the role

  • Role: Lead
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 4 - 10 Years
  • Skills: Team Leader
  • Function: BUSINESS PROCESS SERVICES
  • Location: Pune
  • Apply by: 2026-10-11

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
400 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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