Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team<br/><br/><br/>Purview of a Team Lead<br/>Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.<br/><br/>The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.<br/><br/><br/><br/>Key job responsibilities<br/>Responsibilities include, but are not limited to<br/><br/>- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.<br/>· Developing and/or referring to performance metrics to drive team performance and business results.<br/>· Identifying the business impact of trends and making data backed decisions.<br/>· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)<br/>· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.<br/>· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.<br/><br/><br/>A day in the life<br/>A day in the life<br/>Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.<br/>The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience<br/>- Speak, write, and read fluently in English<br/>- Experience with Microsoft Office products and applications<br/>- Experience with Excel
- Bachelor's degree<br/><br/>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Source: Amazon careers — Read the original posting and apply
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