Team Leadership and Management:
• Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.
• Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Performance management experience and yearly rating and performance evaluations
Service Delivery and Operations Management:
• Oversee the end-to-end delivery of services across key HRO domains such as:
• Global Benefits
• Total Rewards
• Invoice Processing
• Wellbeing Benefits
• Global Mobility
• Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.
•
Continuously identify and implement process
improvements to enhance efficiency and client satisfaction.
Client and Stakeholder
Management:
Build
and maintain strong relationships with global clients and internal/external
stakeholders.
• Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.
• Provide regular updates, insights, and reports to stakeholders on service delivery performance.
Technical Expertise:
• Utilize
and manage HRO systems like Workday, Darwin, and ServiceNow to streamline
opAbout the role
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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