Supervise day-to-day Hire-to-Retire operations and ensure timely, accurate, and compliant completion
of HR transactions and employee queries.
• Allocate work, monitor team capacity, manage shifts and coverage, and balance workloads to meet
service commitments.
• Track SLAs, KPIs, turnaround times, quality, productivity, backlog, and ticket volumes; take corrective
action where required.
• Review team output for accuracy and compliance with standard operating procedures, policies,
controls, and data privacy requirements.
• Handle operational escalations, investigate issues, coordinate with relevant stakeholders, and ensure
timely resolution and closure.
• Support delivery across areas such as people data management, HR administration, position and
organization management, HR systems and reporting, talent acquisition support, and employee
lifecycle transactions.
• Prepare and present daily, weekly, and monthly operational reports, including performance trends,
risks, issues, and action plans.
• Conduct team huddles, one-to-one discussions, coaching, feedback, performance reviews, and
development planning.
• Train new team members and maintain process knowledge, standard operating procedures, job aids,
and cross-training plans.
• Partner with client contacts, HR, Payroll, Talent Acquisition, HR Technology, and other teams to
manage dependencies and resolve service issues.
• Identify process gaps and support standardization, automation, root-cause analysis, and continuous
improvement initiatives.
• Support audits, transitions, service stabilization, business continuity activities, and implementation of
corrective and preventive actions.
• Promote accountability, collaboration, inclusion, and a customer-focused culture within the team.
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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