TA Operations - HR

Responsibilities

Key Responsibilities

1. Background Verification (BGV) Operations

• Manage end-to-end background verification processes for all new hires across business verticals. 
• Coordinate with empaneled BGV vendors for timely initiation, tracking, escalation management, and closure. 
• Ensure verification of education, employment, address, criminal checks, identity validation, and reference checks as per company policy. 
• Monitor BGV turnaround time (TAT), discrepancies, red-flag cases, and exception approvals. 
• Drive governance and compliance standards aligned with internal audit and legal requirements. 
• Prepare periodic MIS dashboards and analytics on BGV status, aging, vendor performance, and risk indicators. 
• Handle confidential and sensitive employee information with high integrity and data privacy compliance. 

2. Pre-Medical Health Checkup (PMHC) Management

• Lead the operational management of pre-employment medical examinations for candidates. 
• Coordinate with hospitals, diagnostic centers, and occupational health partners. 
• Ensure medical appointments are scheduled within defined timelines for smooth onboarding. 
• Monitor medical fitness reports, escalations, and special case handling in consultation with HR and medical teams. 
• Maintain compliance with occupational health, safety, and company medical standards. 
• Track PMHC completion metrics and improve candidate experience through process efficiency. 

3. Onboarding Operations

• Manage end-to-end onboarding activities from offer acceptance to Day-1 joining. 
• Ensure timely documentation, system updates, joining formalities, and induction coordination. 
• Collaborate with HRBP, TA, IT, Admin, Payroll, Compliance, and Business stakeholders for seamless onboarding. 
• Ensure all onboarding documentation complies with company policies and statutory requirements. 
• Drive automation and process improvements in onboarding workflows and employee lifecycle management. 
• Maintain onboarding SLAs and improve joining experience for new hires. 

4. Stakeholder & Vendor Management

• Act as the primary point of contact for internal stakeholders and external service providers. 
• Conduct regular governance reviews with BGV and medical vendors. 
• Negotiate service standards, monitor vendor KPIs, and ensure operational efficiency. 
• Partner with Talent Acquisition teams to support high-volume and critical hiring initiatives. 

5. Process Excellence & Compliance

• Develop SOPs, operational controls, and process documentation. 
• Drive continuous improvement initiatives, automation, and digitization of onboarding operations. 
• Ensure compliance with labor laws, data privacy, information security, and audit requirements. 
• Support internal and external audits related to onboarding, BGV, and medical compliance. 

Key Skills & Competencies

• Strong knowledge of Background Verification and onboarding operations 
• Expertise in pre-employment medical processes and compliance 
• Vendor management and stakeholder coordination 
• Process governance and operational excellence 
• HRMS / ATS / onboarding platform knowledge  
• Analytical and MIS reporting capabilities 
• Strong communication and escalation management skills 
• High attention to detail and confidentiality handling 
• Ability to manage high-volume operations and tight timelines 

Key Performance Indicators (KPIs)

• BGV completion TAT 
• PMHC completion timelines 
• Joining success rate 
• Candidate onboarding experience score 
• Vendor SLA adherence 
• Compliance and audit closure rate 
• Documentation accuracy and process efficiency 

Preferred Attributes

• Ability to work in a fast-paced, matrix organization 
• Strong problem-solving and operational leadership skills 
• Process automation and transformation mindset 
• High ownership and execution orientation 
• Experience in GCC/shared services environment preferred 

Qualifications

Educational Qualification

• MBA / PGDM in Human Resources or equivalent 
• Additional certifications in HR Operations / Compliance preferred 

Experience

• 10–15 years of experience in HR Operations, Talent Acquisition Operations, or Employee Lifecycle Management 
• Minimum 5+ years managing BGV, onboarding, or shared services operations in a large organization/GCC environment 
• Experience handling high-volume hiring operations preferred